Edubirdie.com is a marketplace-style essay service: you post your instructions, writers bid, you pick one, and everything runs through the platform. on paper it promises original work, money-back guarantees and the usual “24/7 support”. In practice, my experience was messy – generic writing, lots of faff, and a constant sense that quality was a roll of the dice. that “pick a writer” setup sounds empowering as you’re in control, but since there is no expertise on their side (i.e. you’re picking based on what they decide to tell you) it also means wildly uneven standards and a lot of noise to sift through.
Pricing and discounts
Headline prices start from $13.99 per page, then climb with deadline, level and add-ons. because it’s a bidding platform, quotes vary and you’ll see nudges toward higher “levels” of writer. by the time you’ve inched the spec to something you actually want, the “cheap” page rate isn’t cheap at all. there are loyalty bits and the odd discount mentioned, but nothing that offsets the upsell drift.
Quality of work
the draft i got read like it had been assembled in a rush: shallow sources, clunky phrasing, and sections that didn’t map cleanly to the brief. Not a chance in hell did my writer match the photo or profile that I’d read. Very clearly they weren’t British!
After pushing for fixes, the tone swung in another direction entirely so what happened, was this a different writer or AI??? And by the way it still entirely missed the mark. And I can see that this inconsistency mirrors common complaints elsewhere about variable quality and writers not following instructions, and you can find 1-star trustpilot reviews alleging ai-sounding text and repeated revisions that still miss the mark.
Writer expertise and qualifications
Edubirdie says you can browse profiles and choose “certified pros,” but the marketplace model is the problem: you’re betting your grade on whoever bids, and the platform’s incentives don’t guarantee a genuinely qualified subject specialist – just someone persuasive in chat. reviews that dig into the model flag the bidding = variability issue, which is exactly what i felt on the receiving end. I really do not trust that their writers are who they say they are.
Delivery and reliability
Communication drifted; good at first (pre order) but updates were slow unless i chased, and the delivery cut uncomfortably close. The site talks plenty about punctuality, but in real use i didn’t feel handled – more… queued. And that squares with wider chatter online about missed expectations and needing multiple passes to get anything usable.
Customer support
Support leaned heavily on canned replies. once you ask about remedies, you’re pointed to policies and “quality assurance review,” which sounds fine until you realise everything is case-by-case and you’re asked for “proof” (lecturer feedback, external reports, etc.). it felt like a wall, not help. I felt like just screaming at them at one point, “READ THE ESSAY!!” You don’t need my lecturer’s feedback to know it’s junk. You don’t even need a degree.
Website usability and ordering process
Ordering is easy; living with the bid inbox isn’t. you’ll get a flurry of “i can do it in 6 hours” pitches, contradictory claims of expertise, and pressure to pick quickly. the dashboard is passable, but the writer-shopping step is where time disappears—and where quality risk creeps in.
Revisions and refund policies
This is where i really soured. Refunds go through a QA investigation, can default to account balance, and the small print gives the platform a lot of wiggle room. The faq makes clear refunds are assessed individually and may require documentation; the payment policy describes partial refunds as an “exception”. Combine that with a short window and you’re in for a grind if things go wrong. Needless to say I’m out of pocket.
User reviews and reputation
There’s a long shadow here: in 2018, after a BBC investigation, youtube removed hundreds of influencer videos promoting edubirdie’s essay-buying service. Very clearly fake. But there’s no shortage of videos showing apparent students raving about edubirdie’s services still. Are they genuine? Well, considering that most Unis ban the use of essay writing services, I’d say almost certaintly NOT. You won’t see my full name on this site for a reason, and my bio pic is pretty small.
Whatever your take, it’s not a good look for academic integrity. Recent public ratings are mixed (e.g., 3.9/5 on trustpilot for edubirdie.co with ~27% 1-star reviews), and the testimonials elsewhere skew wildly positive – take those with caution given that BBC investigation.
Also worth noting: the ftc ordered sitejabber (a popular review platform) to stop misleading review practices in 2024, so don’t lean on sitejabber scores alone when judging any service.
Final verdict
I wouldn’t recommend edubirdie. the marketplace model makes quality a gamble, support is procedural rather than helpful, and refunds feel like trench warfare.
